Privacy Policy

Last updated: 7 September 2026

This policy explains what personal information Crafters Dream collects when you use craftersdream.in, why we collect it, and what we do with it.

Who we are

Crafters Dream, Crafters Dream, Shop No. 13, First Floor, Sanjeevni Complex, Behind Gandhi Market, Shop No. 13, First Floor, Sanjeevni Complex, Behind Gandhi Market, Modinagar, Ghaziabad, Uttar Pradesh, India. Contact: contact@craftersdream.in.

What we collect

  • Order information — name, billing and shipping address, phone number, and email address
  • Payment information — handled entirely by our payment gateway. We never see or store your card number, UPI PIN or netbanking credentials.
  • Device information — browser type, IP address, pages viewed, and referring site, collected through cookies and analytics
  • Communication — messages you send us by WhatsApp, email or the contact form

Why we collect it

  • To process, pack and deliver your order
  • To raise your invoice
  • To keep you updated about your order by email and SMS
  • To answer your questions and resolve claims
  • To detect fraudulent orders
  • To send offers and new-arrival updates, if you have opted in

Who we share it with

We share only what is necessary, and only with:

  • Shopify, which hosts our store and processes orders
  • Payment gateways such as Razorpay or PhonePe, to take payment
  • Courier partners, to deliver your parcel
  • Analytics and advertising providers such as Google and Meta, in aggregated or pseudonymised form

We do not sell your personal information to anyone.

Cookies

Our store uses cookies to keep your cart working, remember your preferences, and understand how the site is used. You can block cookies in your browser settings, but parts of the store — the cart and checkout especially — may then stop working.

How long we keep it

Order and invoice records are kept as long as required by law. Marketing contact details are kept until you unsubscribe.

Your choices

  • Unsubscribe from marketing email using the link in any message we send
  • Ask us what personal data we hold about you
  • Ask us to correct or delete your data, except records we must keep by law

Write to contact@craftersdream.in and we will respond within 30 days.

Children

Our store is not directed at children under 18. We do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.