Shipping Policy

Last updated: 7 September 2026

Where we ship

We ship across India to all pincodes serviced by our courier partners. If your pincode is not serviceable, our team will contact you within one working day to arrange an alternative or refund the order in full.

Dispatch time

Orders placed before 4:00 PM on a working day are dispatched the same day. Orders placed after that, or on a Sunday or public holiday, are dispatched the next working day.

Bulk and wholesale orders may take 2–3 working days to pack and dispatch, depending on quantity.

Delivery time

  • Delhi NCR: 1–3 working days
  • Metro cities: 2–4 working days
  • Rest of India: 4–7 working days
  • North-East, Jammu & Kashmir, island territories: 7–10 working days

These are estimates from the date of dispatch, not the date of order. Delays caused by weather, strikes, or courier disruptions are outside our control.

Shipping charges

Shipping is not charged at checkout. Craft supplies vary enormously in weight and bulk — a paper pack and a five-kilo box of moulds cannot cost the same to send — so we work the courier charge out once your order is actually packed.

Here is how it works:

  1. You place the order and pay for the products only.
  2. We pack the order and weigh the parcel, usually the same working day.
  3. We send you the courier charge for your pincode on WhatsApp, with a payment link.
  4. The parcel is dispatched as soon as the shipping payment is received.

If the shipping cost is more than you expected, tell us before you pay it. We will look for a cheaper courier, hold the order until you add more to it, or cancel and refund the products in full — whichever you prefer. Nothing is dispatched until you have agreed to the charge.

Wholesale and bulk consignments usually travel by transport rather than courier, which works out considerably cheaper per kilo. Ask us for a quote before ordering and we will estimate it for you.

Tracking your order

Once your order is dispatched you will receive a tracking link by email and SMS. Tracking usually goes live within 24 hours of dispatch.

Failed or refused delivery

Our courier partners attempt delivery up to three times. If the parcel is returned to us because the address was incomplete, nobody was available, or a COD order was refused, we will refund the order value minus the actual to-and-fro shipping cost.

Damaged in transit

Please record an unboxing video for any order containing resin, wax, pigments or glassware. If an item arrives leaked or broken, send us that video on WhatsApp within 48 hours of delivery and we will replace or refund it. See our Return & Refund Policy for details.

Questions

WhatsApp +91 87911 96931 or email contact@craftersdream.in, Monday to Saturday, 10am–7pm IST.